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Outpatient Opioid Treatment Program (OTP)

Now Hiring: Administrative Assistant (Front Desk Receptionist)

Full Time Hours:

• Monday - Friday, 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM 

Our Benefits: 

• Semi-Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunity for growth that is second to none in the industry

Our Team:

Springfield Comprehensive Treatment Center (CTC), located in Springfield, MA is part of Acadia Healthcare's Comprehensive Treatment Centers—the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching, community outreach and partnerships to ensure patients receive comprehensive, patient-centered support.

Transforming Lives with Community & Compassion:

With 14 outpatient opioid treatment programs (OTPs) across Massachusetts and Rhode Island, we’re breaking down barriers to care and supporting long-term recovery. Our CTC clinics partner with nursing homes, justice systems, and community groups to provide holistic, patient-centered care. From wellness initiatives and holiday celebrations to yoga and animal therapy, we foster a supportive environment for healing and whole-person well-being.

Your Job as an Office Assistant:

The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic.  Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Job Responsibilities:

• Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• Operate the front desk duties during peak hours or when primary staff in unavailable.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with various insurance/billing reports as necessary.
• May assist with patient drug testing procedures; and,
• Perform other duties as assigned.

Compensation for roles at Springfield CTC varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. Springfield CTC provides a reasonable hourly range of compensation for roles that may be hired in Massachusetts as set forth below

​ESSENTIAL FUNCTIONS: 

• ​Support managers and employees through a variety of tasks related to organization and communication.  
• ​Responsible for confidential and time sensitive material.  
• ​Familiar with a variety of the field's concepts, practices and procedures.  
• ​Effectively communicate via phone and email ensuring that all duties are completed accurately, delivered with high quality and in a timely manner.  
• ​Attend meetings and take accurate minutes. 

• ​May responsible for accurate and timely physician credentialing. 
• ​May direct and lead the work of others. 
• ​May manage and coordinate administrative programs and office activities.  
• ​Create spreadsheets, manage databases and prepare presentations, reports and documents as needed.  
• ​Answer telephones and take messages or transfer calls. 

• ​May cover the reception desk when required. 
• ​Calendar management, schedule appointments, update calendars and arrange staff meetings 

​OTHER FUNCTIONS:  

• ​Perform other functions and tasks as assigned. 

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​High school diploma or equivalent required.   
• ​Associate’s degree preferred.  

​LICENSES/DESIGNATIONS/CERTIFICATIONS:  

• ​Not Applicable 

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.