Director of Clinical Services

Location: Onsite in Navarre, FL

About the Role

The Director of Clinical Services (DCS) provides leadership and clinical oversight to ensure the highest standards of clinical excellence and patient-centered care. This role exists to design, implement, and sustain evidence-based treatment programs (e.g., CBT, DBT) that drive measurable outcomes, uphold regulatory compliance, and foster recovery across the continuum of care. By championing evidence-based practices, advancing staff competencies, and embedding fidelity to proven models of care, the DCS creates a culture of accountability, innovation, and continuous improvement. Through collaboration with interdisciplinary teams and leaders, the DCS ensures that high-quality clinical services are provided consistently and in alignment with hospital’s mission and goals.

We are a mission-driven team dedicated to making a real impact in behavioral health. At Ascension St. Thomas Behavioral Health Hospital, you’ll work alongside experienced clinicians in a collaborative environment where your expertise is valued and your work helps patients build healthier futures.

About the Facility

For over 30 years, the staff at Twelve Oaks has been dedicated to providing exemplary care to men and women who are in need of treatment for substance abuse concerns and co-occurring mental health conditions. Among therapists and doctors, Twelve Oaks is highly regarded and has become trusted as one of the top rehabilitation centers in Florida, conveniently located just outside of Pensacola. Here, patients receive treatment that is tailored to meet their specific needs so that they can confidently overcome the concerns that plague them and move forward towards a brighter, happier future.

Why You’ll Love This Role

We know top talent deserves top rewards. Here’s what you’ll enjoy:

• Relocation Assistance - we’ll support your move with a generous relocation package
• Professional Growth & Career Pathing - your development is our priority
• Executive Mentorship – paired with a corporate clinical support from day one
• Competitive Salary & Bonuses
• Comprehensive Health Benefits - medical, dental, vision, 401(k) with Company Match
• Generous PTO - vacation, holidays, extended sick leave, and mental health days
• Industry-Leading Training & Support - you’ll be paired with a corporate clinical mentor from day one

Essential Functions

Leadership & Management

• Provide strategic direction to clinical teams, including therapists, social workers, and other staff
• Oversee day-to-day clinical operations, including budget management, developing marketing and strategic plans and independent decision making for program requiring clinical expertise
• Promote a culture of accountability, continuous improvement, and patient-centered care and ensures efficiency and collaboration between departments
• Serve as a member of the facility leadership team and make independent clinical decisions to ensure quality care and alignment with organizational goals

Clinical Staff Oversight, Development and Supervision

• Provide direction and oversight to staff members
• Provide clinical consultation, oversight of case planning and care coordination
• Direct crisis intervention efforts and intervene as required
• Supervise, mentor, and support clinical staff, promoting professional growth and competency
• Provide clinical supervision to clinical staff as needed, ensuring all clinical staff are trained on and consistently implement evidenced-based practices – including assessments, implementation of measurement-based care, and evidenced-based interventions
• Engage in regular fidelity monitoring of clinical programming and groups delivered by clinical staff to ensure alignment with evidenced-based practices and provide ongoing trainings when drift occurs
• Manage hiring, development, training, and performance management of staff to ensure effective operations
• Conduct regular reviews of caseloads to optimize utilization of services
• Ensure staff are current on all certifications and regulatory requirements

Program Development & Implementation

• Develop and implement clinical programs based on evidence-based models (e.g., CBT, DBT) and integrate evidence-based practices into treatment plans
• Evaluate clinical performance metrics, including service-delivery models, patient-reported outcomes, satisfaction scores, length of stay, treatment completion, and discharge effectiveness
• Conduct regular clinical audits to ensure high-quality documentation, fidelity to care models, and appropriate levels of care
• Champion best practices in suicide risk assessment, safety planning, and risk mitigation, ensuring standardized application across facilities
• Facilitate the continuum of care, partnering with outpatient facilities to develop robust step-down processes
• Provide clinical oversight of other programs and levels of care as needed

Quality & Compliance

• Ensure compliance with federal, state, and local regulations, and accrediting bodies (e.g., Joint Commission, CMS, CARF, state licensing boards)
• Monitor clinical performance metrics and implement corrective actions as needed
• Oversee documentation and reporting to maintain accurate patient records
• Ensure safety and infection control requirements are met

Collaboration & Communication

• Work with hospital or facility leadership to align clinical services with hospital-wide initiatives
• Work with hospital or facility leadership to ensure alignment of clinical services with organizational initiatives and values
• Serve as a liaison between clinical staff, administration, and external partners, fostering clear communication
• Engage with community organizations and healthcare providers to enhance patient access to services

Additional Responsibilities

• Direct crisis intervention efforts and oversee case planning and care coordination.
• Maintain a limited caseload when necessary and provide onsite coverage for other programs
• Develop operating policies and ensure alignment with regulatory requirements and standards of care
• Recognize patient safety as a top priority and work to resolve complaints if needs are unmet
• Participate in on-call rotation schedule as determined and required by facility
• Support business development, engage with local community groups, participate in education events and collaborate with referral sources to build and maintain strong relationships

Standard Expectations

• Demonstrates a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority.
• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
• Communicates clearly and effectively to person(s) receiving services and their family members, guests, and other members of the healthcare team
• Develops constructive and cooperative working relationships with others and maintains them over time
• Encourages and builds mutual trust, respect, and cooperation among team members and staff
• Maintains regular and predictable attendance
• Perform other functions and tasks as assigned

Education/Experience/Skill Requirements

• License-bearing Master’s or Doctorate degree in Behavioral or Mental Health (e.g., MSW, MA in marriage and family, MA in professional counseling, PhD in Clinical, Counseling, or Educational Psychology), or PsyD
• Minimum of 4 years’ experience working with clinical population of the facility required
• Minimum of 2 years of supervisory experience
• Familiarity with regulatory standards (e.g., Joint Commission, CMS, CARF) and experience ensuring compliance
• Excellent leadership, collaboration, and communication skills among audiences ranging from front-line clinical staff to facility leadership

Licenses/Designations/Certifications

• Independently Licensed Clinician – e.g., LCSW, LPC, LMFT, Psychologist license
• MA in Social Work (MSW/LCSW) strongly preferred
• Experience in an inpatient psychiatric or behavioral health hospital

​​While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.​ 

We are committed to providing equal- employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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