The Senior Manager Clinical Operations plays a vital role in leading strategic planning, development, implementation, and evaluation of all clinical programs within the CTC Group. Reporting directly to the Senior Vice President Operations, this role will collaborate with CTC Leadership, including Region Vice Presidents (RVP), Regional Directors (RD), and Clinic Directors (CD) and supporting departments (e.g. IT, Quality, Grants, and Risk) to advance clinical programs and standardize operational policies.

This position is 100% remote.  

ESSENTIAL FUNCTIONS: 

• Develops and implements a comprehensive program development strategy aligned with the organization's mission, goals, and objectives. 

• Works with the Sr. VP of Operations to conceptualize, plan, and execute new initiatives and projects. 

• Collaborates with cross-functional teams including operations, IT, finance, billing, marketing, quality, risk, and grants to ensure alignment and integration of programs with overall organizational objectives. 

• Assists with the Policy and Forms Committee to develop and implement organizational policies and forms, drafting policy proposals as well as revisions to existing forms and documents to ensure compliance and effectiveness.  

• Conducts thorough needs assessments, market analysis, and stakeholder consultations to identify emerging trends, opportunities, and challenges. 

• Oversees the design and development of program materials, curriculum, resources, and tools to support effective program delivery and participant engagement. 

• Establishes and maintains partnerships with key stakeholders, including government agencies, community organizations, funders, and other relevant entities. 

• Monitors and evaluates program performance, impact, and outcomes, and implement data-driven improvements and optimizations as necessary. 

• Provides leadership, guidance, and mentorship to staff members, fostering a culture of collaboration, accountability, and continuous learning. 
• Stays informed and aware of industry trends, best practices, and innovations in program development and related fields, and integrate new knowledge and insights into organizational strategies and practices. 

STANDARD EXPECTATIONS: 

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.  

• Communicates clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. 

• Develops constructive and cooperative working relationships with others and maintains them over time. 

• Encourages and builds mutual trust, respect and cooperation among team members. 

• Maintains regular and predictable attendance.  

SUPERVISORY REQUIREMENTS:  

​​This position is an Individual Contributor​.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• Master’s degree in psychology, counseling or social work or a combination of formal education and  equivalent work experience required.  

• Minimum of 5 years’ experience directing and managing a Medication Assisted Treatment program.  

• Patient Centered Treatment 

• Trauma Informed Care 

• DEA, CARF, State requirements 

• Clinical and Medical services 

• Multi-disciplinary team approach 

• Community collaboration and resources 

• EMR systems/software for MAT treatment 

• Knowledge of behavioral health and substance abuse industry. 

• Excellent verbal and written communication skills.  

• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality. 

• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. 

• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level. 

• Self-motivated with strong organizational skills and superior attention to detail. 

• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.  Ability to adapt to frequent priority changes. 

• Capable of working within established policies, procedures and practices prescribed by the organization. 
• English sufficient to provide and receive instructions/directions. 

LICENSES/DESIGNATIONS/CERTIFICATIONS:  

Licensed in psychology, counseling, or social work is preferred.