Benefit Coordinator

Location: Franklin, TN

**This is a TEMPORARY role needed now through end of February 2027**

About the Role

The Benefit Coordinator provides administrative support to the Benefit Department in all areas of the day-to-day operations of group benefit programs (group health, dental, vision, short-term and long-term disability, life insurance, flexible spending plan, health savings plan, voluntary benefits, and 401k). Primary focus will be on preparation and review of validity of benefit documentation and communication received and sent to HR teams and Benefit Specialists. Provide excellent customer service to the Benefit team and complete special projects as assigned.

• Supports the Benefit Team with communication and interaction with the field HR team and HR Coordinators
• Assists with daily benefit processing, to include; enrollments, qualifying events, COBRA, beneficiaries, disability, accident and death claims, QMSCO, billing assistance, audits, and compliance testing
• Responsible for data entry, data tracking, and data information needs of the Employee Benefit functions, including oversight of qualifying events, verifying accuracy of data and dependent verification functions
• Works closely with the Benefits Team and employees to provide excellent customer service for all benefit related questions, issues and concerns
• Provide assistance with correcting Error Reports that are generated from electronic benefit files sent to carriers, to include; Medical, Dental, Vision, COBRA, FSA, 401K and Voluntary Benefits
• Assists in the maintenance of employee benefit records and prepares documentation necessary for implementing benefit coverage
• Maintain vendor contact to investigate discrepancies and provide resolution
• Routinely prepares HR reports related to Benefits
• Assists in the administrative functions of the benefit plan renewal process
• Works independently, but also as a member of the team on special projects to represent the Benefit function
• Maintains confidentiality of all information
• Participates in and promotes a positive, supportive, cooperative team environment
• Performs other duties as assigned

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team
• Develops constructive and cooperative working relationships with others and maintains them over time
• Encourages and builds mutual trust, respect and cooperation among team members
• Maintains regular and predictable attendance

Education/Experience/Skill Requirements

• High School diploma or equivalent; prefer some college or technical school coursework or equivalent benefit or HR work experience
• Excellent communication and organization skills are required
• HRIS systems experience
• Strong computer skills including Microsoft Office; Word, Excel, and PowerPoint.
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Knowledge of office administration procedures with the ability to operate most standard office equipment
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
• Self-motivated with strong organizational skills and superior attention to detail.
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
• Capable of working within established policies, procedures and practices prescribed by the organization
• Knowledge of all pertinent federal and state regulations affecting employee benefit programs, including ERISA, COBRA, FMLA, Section 125, ACA, Social Security and DOL requirements
• English sufficient to provide and receive instructions/directions

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

AHCORP

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