PURPOSE STATEMENT

The Business Office Director provides Revenue Cycle direction and guidance to the Business Office.

ESSENTIAL FUNCTIONS

1. Completes accounts receivable reviews and assists with patient accounts that are not meeting Revenue Cycle Key Indicator goals including Cash Collections, AR Days, Bad Debt and Denials.
2. Provides training for all business office staff.  Assists with Intake and UR staff trainings in regards to patient demographic, insurance information, eligibility, and denials.
3. Monitor billing and collection processes and implement procedures to ensure timely submission and collections.
4. Monitor staff time, schedules, and time off requests.
5. Mentor and counsel staff.
6. Establish relationships with other hospital departments, payors, and vendors.
7. Prepare both verbal and written reports of financial activity for the CFO and Corporate as required. (daily, weekly, monthly, quarterly, etc.)
8. Maintain masterfiles in the patient accounting system.
9. Provides assistance and guidance when setting up new services.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in business related field preferred
• Minimum 7 years progressive successful BOD experience in a healthcare setting
• Previous Behavioral healthcare experience highly preferred.
• Previous experience with a proprietary healthcare system highly preferred.
• Demonstrates strong Revenue Cycle technical skills.
• Experience working with information technology and proficiency with software packages including Excel.
• Demonstrated leadership ability.
• Demonstrates excellent communication skills, both written and verbal. 
• Ability to think strategically and solve problems.
• Ability to establish and maintain effective working relationships with facility and corporate staff.
• Ability to lead with a high degree of emotional intelligence and ethics.Ability to set priorities and expectations.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

REQUIRED:     

PREFERRED: Bachelor’s Degree in business related field

SUPERVISORY REQUIREMENTS:

• N/A

WORK CONDITIONS/HOURS

Normal hours are 8 a.m. – 5 p.m., Monday – Friday.  However, schedules may vary in accordance with business necessity.  Typical office working conditions. 

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