​PURPOSE STATEMENT: 

​Responsible for the coordination and supervision of patient milieu staff for all elements of direct patient care during work shift.   

​ESSENTIAL FUNCTIONS: 

• ​Monitor shift change activities to assign staff, review staffing for the units and adjusts as necessary. 
• ​Facilitate and monitor patient care and programming. 
• ​Review medical records for timely documentation as required. 
• ​Facilitate the individual admission and discharge processes, as well as patient transfers. 
• ​Review and monitor required paperwork for completion and timeliness requirements. 

• ​Facilitate person-centered planning process with individuals to assess and develop plans based on their needs. 
• ​Train and mentor direct care staff during the shift as necessary, or as assigned by the Milieu Manager. 
• ​Audit individual records to ensure regulatory requirements are met.  Report issues to supervisor as necessary regarding compliance. 
• ​Respond to individual, family and guardians regarding concerns. 
• ​Report pertinent information to the Milieu Manager in a timely manner. 

• ​Perform direct care duties as required. 
• ​Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. 

​OTHER FUNCTIONS:  

• ​Perform other functions and tasks as assigned. 

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​High school diploma or equivalent with four or more years’ experience in a behavioral health environment required; OR 
• ​Associates Degree in a human service field with two or more years’ experience in a behavioral health environment required. 
• ​Two or more years’ experience with the population of the facility preferred. ​ 

​LICENSES/DESIGNATIONS/CERTIFICATIONS:  

• ​CPR and de-escalation and restraint certification required (training available upon hire and offered by facility). 
• ​First aid may be required based on state or facility requirements. 

LI-MLRC

MIRLK

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