About this Job:

We are seeking a motivated Junior Level Talent Acquisition Operations Coordinator to enhance our growing Talent Acquisition Operations Team. In this role, you will serve as the primary support to our Program Manager, managing day-to-day operations, platform maintenance, and user support for our iCIMS applicant tracking system.

This represents an exceptional opportunity for an aspiring HR Tech Professional to gain hands-on experience in iCIMS administration, configuration, and system optimization specifically within the dynamic healthcare market.

This job does require a hybrid work schedule. 3 days in the office (Tuesdays are mandatory) in our brand-new office in Franklin, TN (Cool Springs).

Compensation & Benefits

We value your expertise and dedication—and we invest in your success.

• Competitive Base Salary commensurate with experience
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and recognized holidays
• Company-paid Basic Life and AD&D Insurance
• Employee Assistance Program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

Our Mission

We are improving the lives we touch. We need passionate, talented people working together who share our desire to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders. Acadia Healthcare is a leading provider of behavioral healthcare services nationwide. Our organization values input from employees and fosters collaboration to create a team-oriented service delivery system.

Key Responsibilities:

• User Support: Monitor, triage, and resolve incoming support tickets from recruiters, hiring managers, and leadership regarding iCIMS functionality
• User Management: Handle basic system administration tasks including creating user accounts, resetting passwords, and adjusting user group permissions.
• Data integrity and Maintenance: Assist in regular data audits, profile clean-ups, and routine system maintenance to ensure high data quality within the platform. 
• Troubleshooting: Diagnose and resolve simple configuration, errors, login issues, and workflow issues with our users.
• Special Projects: Partner with Program Manager and Talent Acquisition Operations team on large initiatives, such as feature roll outs, dashboard design, optimization efforts, process improvement efforts, and configuration changes. 

OTHER FUNCTIONS:

Other duties as assigned

Experience and Skills:

• At least 2-3 years' experience in Healthcare Talent Acquisition or HR. 

• iCIMS Exposure: Prior usage of iCIMS (as a recruiter, coordinator, or hiring manager) STRONGLY preferred, but experience with other Applicant Tracking Systems will be considered. 

• Strong Customer Service Skills: This is a tech role, but customer service is a large part of this role. You must have the ability to present information confidently and clearly to our users. 
• This is an Easter Egg: If you say the word "Carrot" during our interview you passed the test to see if you are detail oriented and thorough in your work. 
• Problem Solving Skills: A logical approach to diagnosing issues and a keen eye for detail. 

• Organized & Adaptable: Ability to manage a steady queue of support 
  tickets while staying organized and prioritizing tasks effectively. 

LICENSES/DESIGNATIONS/CERTIFICATIONS: 

• iCIMS System Admin Certification a plus but not required. 

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.